Director, Client Services

Hi, I am managing this position

Annabelle Lewis


Market related
Medical communications

An ever-growing, boutique medical communications agency, headquartered in CT, are looking to grow the team with an experienced Director, Client Services. The role will encompass the need to be heavily client facing, business development focused and relationships driven.

The Medical Communications Agency:

The agency have decades of combined experience within the medical communications industry, spanning a breadth of therapy areas and have continued to thrive over the last 18 months. They are leading medcomms provider for the pharmaceutical, biotech, device, and nutriceuticals industries and have played a key role in the pre-launch, launch, and marketing of some of the most innovative and important new products on the market today. The agency is characterized by the long-term brand relationships it creates, and the innovative programs they deliver – consistently working to set their client’s products apart from competitors in the market.

Director, Client Services:

As the Director, Client Services you will be responsible for leading client accounts, driving both organic existing business as well as new business growth and providing daily strategic insight. The agency are looking for an individual with an entrepreneurial mindset, eager to lead and manage programs and initiatives across client solutions to continually improve operational excellence and strategic partnership opportunities. The Director, Client Experience will report into the agency’s MD, holding a highly visible role within the agency, and one that will entail overseeing a small number of direct reports.

Director, Client Services – Essential Experience:

  • 7+ years of medcomms/pharma agency experience, with Bachelor’s Degree.
  • Strong history of driving new business development, providing excellent strategic insight and creating long term account impact.
  • Excellent attention to detail, verbal and written communication skills, interpersonal ability and proficiency when problem solving.
  • An aptitude for managing multiple and varied tasks, and a confidence when dealing with challenging client scenarios, acting Innovatively whenever possible.

In return you will receive a competitive salary (dependant on level of experience), a flexible remote set-up and ongoing promotional opportunities. The agency are eager to move quickly with the role and can arrange introductory roles as soon as Thursday 6th May, so if this sounds like a role you’d be keen to explore further, please do apply now!


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